Refund policy

At ZAUVRA, customer satisfaction is our top priority. We strive to provide premium skincare products and ensure a smooth shopping experience for all our customers. Please review our return and refund policy below.

Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, the product must be unused, unopened, and in its original packaging with all labels and accessories included.

Non-Returnable Items
Due to hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned unless the item received is damaged, defective, or incorrect.

Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear images of the product and packaging. Our team will review your request and provide a replacement or refund if approved.

Refund Process
After receiving and inspecting the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed within 5–10 business days through the original payment method or according to store policy.

Shipping Charges
Shipping costs are non-refundable unless the return is due to our error or a damaged product.

Contact Us
For questions related to returns and refunds, contact us:

ZAUVRA Customer Support
📧 Email: support@zauvra.com
📞 Phone: +92 XXX XXXXXXX